Why is there a limit on a single customer?
Limits may apply to individual customers for two reasons.
First, limits help manage concentration risk so that funding is not overly reliant on a single customer. Second, funding partners manage their overall exposure to specific customers across their portfolios. In some cases, this means a limit will apply to particular customers even if they represent a larger share of your sales.
If a customer reaches their limit, invoices above that amount may not contribute to your available funding.
When setting these limits, we look at a combination of factors, including the credit quality of the customer, how they typically pay, and the overall context of your facility such as debtor concentration and total exposure.
What happens if one of my customers pays late?
If a customer pays later than expected, the invoice may continue to be included for funding for a period of time, subject to agreed eligibility rules.
If the invoice remains overdue beyond the agreed thresholds, it will become ineligible for funding, which may reduce your available amount.
Will my facility be frozen if there’s an issue?
In most cases, issues are managed at a customer level rather than by freezing the entire facility.
If an issue relates to a specific customer, the limit for that customer may be reduced or the customer may be excluded from the facility, meaning funding is no longer available against invoices raised to them. Broader restrictions are only applied where necessary, for example if there is an issue affecting overall monitoring or data access.
How will I know if something needs my attention?
If something needs your attention, you’ll be notified via the portal or by email.
Notifications are used to highlight situations such as late payments, changes affecting a customer, or actions required from you, so you can respond quickly and minimise any impact on funding.
Can I add new customers?
Yes. You can add new customers through your accounting platform as part of your normal invoicing process.
Invoices raised to new customers will be assessed automatically to determine whether they are eligible and contribute to your available funding.