What happens if a bank or accounting connection breaks?
The Flexible Trade Account relies on ongoing access to your bank and accounting data to monitor invoices, identify payments, and manage the facility.
If a bank or accounting connection breaks, we’re no longer able to automatically monitor this activity. As a result, funding will be restricted until the connection is restored.
If this happens, you’ll be notified and we’ll guide you through the steps needed to reconnect. If you need help, you can contact support and we’ll assist you.
How do I reconnect an expired Open Banking connection?
Payments Services Regulation requires the connections to be reauthorised by you every 90 days. If this does not occur within that timeframe, the connection will expire.
When this happens, you’ll see a prompt in the portal asking you to reconnect. Reauthorisation is completed in just a few clicks. Once reauthorised, data sharing resumes automatically and the account continues to operate as normal.
What happens if my accounting data is wrong or delayed?
Your Flexible Trade Account relies on accurate, up-to-date accounting data to monitor invoices, payments, and available funding.
If your accounting data is incomplete, delayed, or incorrect, this can temporarily affect how your available funding is calculated. In some cases, available funding may reduce or funding may be restricted until the issue is resolved.
Common causes include unreconciled payments, invoices marked incorrectly, or delays in adding data to your accounting platform.
If we detect an issue, we’ll notify you via email and, where possible, guide you on what needs to be updated in your accounting software. Once the data is corrected and synced, your available funding will update automatically.
If you’re unsure what needs fixing, our support team can help you identify and resolve the issue quickly. You can contact us using the in-app chat (Intercom) within the portal, or by emailing us at [email protected].
What happens if I stop sharing data?
Ongoing data sharing is required to operate the Flexible Trade Account.
If you stop sharing bank or accounting data, we’re no longer able to monitor invoices and payments or manage the facility. In these circumstances, funding will be restricted until data access is restored.
If you have any issues or questions, you’ll be notified and we’re happy to help you reconnect or talk through the next steps.
Can I add another connected bank account?
Yes, it’s possible to add an additional bank account.
You can do this directly in the vendor portal by selecting Add bank account in the Bank Accounts section on the right-hand side of the screen. Once connected, the account can be used for monitoring and, where applicable, payment flows.
If you’re unsure which account to connect or need help, support can guide you through the process.