What happens when my customer pays an invoice?
When our customer pays the invoice into your usual business bank account:
The payment is identified and automatically swept into the Flexible Trade Account.
Once identified, the payment is initially treated as an unallocated receipt, which may temporarily impact available funding.
Once the payment is reconciled to the correct invoice in your accounting platform, available funding updates automatically.
If a payment was missed upon initial payment, once the payment is reconciled in your accounting platform, the funds for it will be automatically swept into the Flexible Trade Account.
What are unallocated receipts?
Unallocated receipts are payments that have been identified and received but have not yet been reconciled to an invoice in your accounting platform:
Until a payment is matched to an invoice, it is treated as an unallocated receipt, which can impact your available funding.
Once you reconcile and allocate the payment in your accounting platform, your available funding is updated automatically.
Why does my available funding sometimes drop after a payment is received?
In most cases, payments don’t reduce available funding because your limit remains the main constraint. However, if a payment is received but not yet matched to an invoice, it’s temporarily treated as an unallocated receipt, which can cause a dip in available funding.
Once the payment is reconciled to an invoice in your accounting platform, available funding updates automatically.
Do I need to reconcile payments myself?
Yes. You need to reconcile payments within your accounting platform, in line with your normal accounting workflows.
You do not need to carry out any reconciliation within the Flexible Trade Account portal. Once a payment is reconciled in your accounting software, the update is automatically fed through and your Flexible Trade Account is updated accordingly.
What if an invoice is disputed or credited?
If an invoice is marked as disputed or a credit note is issued, that invoice is excluded from eligible receivables, removed from available funding calculations, and may result in a reduction in your available funding.