How do I see how much funding is available?
Your available funding is typically driven by your agreed facility limit. You can see your current available funding at any time by logging into the Bourn portal. Your available amount is shown clearly on your account dashboard and updates automatically as your facility is used, invoices are raised or paid, and payments flow through the account.
What factors determine my available funding?
Your available funding is typically driven by your agreed facility limit. In the background, we also monitor your eligible invoices and customer payments. As invoices are raised, paid, or become ineligible - and as funds are drawn or repaid - your available amount may change. In certain cases this can lead to your available funding dropping below your facility limit.
Your available funding is influenced by the following key factors:
Your facility limit
The maximum credit limit agreed in your offer. Your available funding can never exceed this amount.Eligible outstanding invoices
Only invoices that meet the eligibility criteria are included. This includes checks on:Approved and eligible customers (you can see which customers are approved on the “Customers” page in the portal)
Invoice age and payment terms
Payment status (not fully paid or credited)
Delinquency thresholds (how old and/or overdue an invoice is)
Advance rate
A percentage is applied to eligible outstanding invoices to determine how much funding they can support. For example, if your advance rate is 80% and you have £100,000 of eligible outstanding invoices, they can support up to £80,000 of funding.Customer (Debtor) limits
Where applicable, a customer limit caps how much exposure can be attributed to a single customer.Unallocated receipts
Payments received that have not yet been matched to specific invoices temporarily reduce available funding until reconciliation is completed by you in your accounting platform.Current balance (funds already drawn)
Any funds you have already used under the account are deducted from your available amount.
If you have questions on your available balance, you can contact us using the in-app chat (Intercom) within the portal, or by emailing us at [email protected].
Why has my available funding changed to less than my limit?
Your available funding is typically driven by your agreed facility limit. In the background, we also monitor your eligible invoices and customer payments. If the value of eligible invoices supporting the facility falls, or as funds are drawn or repaid, your available amount may change. Your up-to-date available funding is always visible on your Flexible Trade Account portal.
How do I make a payment?
You can make payments directly from your Flexible Trade Account through your Flexible Trade Account portal.
To make a payment:
Select Pay Someone from the top right-hand corner of the Home screen.
Choose an existing payee, or add a new payee.
Enter the amount you want to pay (up to your available funding) and add a payment reference.
Review the details and confirm the payment.
If additional approval is required, a notification will be sent to users with the relevant permissions to approve the payment.
Once approved, the payment is processed automatically, subject to our internal checks.
How do I add a new payee?
You can add new payees as part of the payment journey in your Flexible Trade Account portal.
To add a payee:
Select Pay Someone from the Home screen.
Click Add new payee.
Enter the payee’s name, sort code, and account number.
Review and confirm the details.
For security, all new payees go through a Confirmation of Payee check before they can be used.
At present, payments and payees are limited to UK bank accounts only.
Once a payee has been added, they can be reused for future payments without needing to be set up again.
How do I draw down funds from the Flexible Trade Account?
You can draw down funds through your Flexible Trade Account portal. To make a payment:
Select Pay Someone from the top right-hand corner of the Home screen.
Select an existing payee or add a new payee.
Enter the amount you want to pay (up to your available funding) and a payment reference.
Review and confirm the request.
If additional approval is required, a notification will be sent to users with the relevant permissions to approve the payment.
Once these steps are complete, the payment is processed automatically, subject to our internal checks.
Can I control who can make or approve payments?
A user with the “Admin” role can control who can view your account, create payment requests, and approve payments by assigning roles to each user.
User and permission management is handled through the My Team section in the portal. To access this:
Click on your name in the bottom left-hand corner of the portal
Select My Team
Invite users and assign them the appropriate role
Each role has different permissions:
View Only: Read-only access to all sections of the Flexible Trade Account portal, excluding user and permission management. Cannot create or approve payments.
User: Read and write access to all sections excluding user and permission management. Can create payment requests, but cannot approve them.
Payment Approver: Read and write access to all sections excluding user and permission management. Can create payment requests and approve payments.
Admin: Full read and write access to all sections, including user and permission management. Can add and manage users, create payment requests, and approve payments.
This allows the “Admin” user to separate responsibilities and set up appropriate approval controls within your business.
How long do drawdowns take to reach my bank account?
Once a drawdown is submitted, funds are typically sent to your business bank account within seconds. In some cases, transactions may take longer due to internal checks or if the payment is made outside normal processing hours.
Can I automate drawdowns?
Yes. You can set up automated drawdowns to help manage your cash flow via the Cashflow Management screen under Payments in the left-hand menu. Automated drawdown rules can be configured and adjusted in the portal.